Ready-to-occupy delivery and D+90 after-sales support
Three cumulative warranties to activate as soon as the acceptance report is signed
A rushed 30-minute OPR (pre-acceptance inspection) costs you between 12,000 and 25,000 EUR in out-of-warranty rework on an 850 m² floor, because article 1792-6 of the French Civil Code covers ONLY the defects recorded in writing in the acceptance report. Across the 58 office projects delivered by Kytom between 2022 and 2024, our teams record 25 to 40 acceptance points per floor and resolve 95% of them within 72 hours. In practical terms, we handle the entire acceptance sequence: fine end-of-works cleaning in 2 passes, internal self-inspection against a 120-point checklist, contradictory OPR in accordance with NF P 03-001, documented handover of the DOE (as-built documentation file), and a D+90 quality audit, all overseen by a dedicated site manager. The 12-month after-sales support takes over as soon as the acceptance report is signed, with a single point of contact per site. The legal framework (articles 1792 and following) and the NF P 03-001 standard secure your warranties; our method makes them enforceable. Here is how we orchestrate the final 14 days of your project and the 90 days following your move-in.
The legal framework
The target occupancy ratio remains a calibration benchmark during self-inspection, with 7 to 12 m² per workstation in open space and 12 to 18 m² in individual offices. The OPR reservations recorded at acceptance typically cover paint finishes, the adjustment of joinery, HVAC calibration and the labelling of distribution boards.
Your gains
What a complete acceptance saves you
The deliverables table formalises each stage of the protocol and produces supporting evidence that can be drawn upon during an operational audit or an environmental certification process requiring a traceable acceptance history.
| Milestone | Lead time | Deliverable |
|---|---|---|
| 2-pass cleaning | D-2 | Service order |
| 120-point self-inspection | D-1 | Signed checklist |
| Project manager pre-OPR | D-3 | List of resolved reservations |
| Contradictory OPR | D0 | NF P 03-001 report + DOE |
| Quality audit | D+90 | Independent reference report |
For a CFO or an Asset Manager, the economic value can be read in days of rent avoided and in securing the lease. An acceptance delayed by 3 to 5 working days on an 850 m² floor in the Paris CBD, at a face rent of 750 EUR/m²/year, represents 7,200 to 12,000 EUR of rent paid without effective occupancy. A rework rate of 5 to 8% reported in feedback from Office Managers regarding their previous providers, applied to a works budget of 1,200 EUR/m², generates 50,000 to 80,000 EUR of corrective OPEX in the delivery year, partly outside the warranty of perfect completion for lack of an exhaustive acceptance report. The documentary quality produced, including a structured DOE, Consuel certificates, Q18 CNPP and NF S 31-080:2006 acoustic report, prepares your office operation processes and the environmental certifications that enhance the asset’s value at disposal or lease renewal.
Concrete case
A swift resumption of activity after delivery
Across our portfolio supported since 2006, our ready-to-occupy protocol targets a minimal post-delivery rework rate and a swift resumption of activity from the day after delivery. Our systematic D+90 audit identifies common residual adjustments, whether door adjustment, HVAC balancing or paint touch-ups, and corrects them at no extra cost as part of our service commitment.
For a typical floor accommodating 65 employees (ARSEG Buzzy Ratios 2023 ratio, p.12), our ready-to-occupy protocol limits post-delivery disruption and preserves business continuity from day one.
Commercial honesty
When our protocol is not the right choice
Availability of your contacts. The pre-OPR requires your facility manager and an IT contact for 4 to 6 hours. Without this presence, the acceptance report is deferred and acceptance slips by 2 to 3 working days: in that case, it is better to postpone the move-in than to sign an incomplete report.
Equipment with late integration. Custom furniture, demanding acoustic partitions targeting figures below 35 dB(A) for concentration zones and videoconferencing systems commonly show supplier lead times of 8 to 14 weeks. If these orders are not locked in by week 2 of the execution schedule, we recommend a two-stage delivery rather than an acceptance report with major reservations.
Formalism of reservations. The warranty of perfect completion, governed by article 1792-6 of the French Civil Code, covers exclusively the defects reported in writing. Anomalies not recorded in the acceptance report or not raised via the after-sales support form fall outside the coverage scope: a rigorous protocol is only valuable if you devote the necessary signing time to it.
Method
- Fine end-of-works cleaning
We bring in an approved provider for two successive passes, structural then finishing (glazing, floors, sanitary facilities), 48 hours before pre-delivery. This step determines the legibility of the self-inspection: a still-dusty floor masks paint finishing defects and scratches on resilient flooring. - 120-point self-inspection
Our site manager goes through the floor with a 120-point checklist covering partitions, ceilings, floors, power and data, HVAC, plumbing, signage and furniture. Non-conformities are addressed internally before the pre-OPR, which brings the list presented to the project manager down to 25-40 genuinely contradictory points. - Pre-OPR with the project manager
Three days before acceptance, we go through the floor with the project manager to clear minor reservations within 72 hours. This step protects your contradictory OPR from obvious defects and focuses the client discussion on points of use. - Contradictory OPR and signing of the acceptance report
On the day, we sign the acceptance report with you, which triggers the time limits of articles 1792 and following of the French Civil Code. We hand over the structured DOE, the Consuel and Q18 CNPP certificates, the acoustic report compliant with the requirements applicable to office spaces and the operating manuals. - D+90 quality audit
Three months after the move-in, a contact independent of the works agencies checks finishes, acoustics and thermal comfort under real conditions of use. The 3 to 5 adjustment points detected on average (door adjustment, HVAC balancing, paint touch-ups) are corrected at no extra cost as part of the 12-month after-sales support.
Frequently asked questions
What is the lead time for resolving reservations after the OPR?
The vast majority of points recorded at the OPR are resolved within 72 hours. Residual reservations, generally linked to supplier lead times on custom furniture or specific glazing, are recorded in the NF P 03-001 acceptance report together with their resolution date, as provided for by the standard. Your after-sales support contact manages the resolution and sends you a weekly summary until full closure.
Why a D+90 audit when the acceptance report has already been signed?
Three months of use reveal points that no OPR can detect: HVAC balancing drift after real load, acoustic adjustments after furniture move-in, micro-settling of partitions. In our recent audits, we systematically identify a few adjustment points per floor, corrected at no extra cost as part of the 12-month after-sales support. The D+90 auditor is deliberately independent of the site manager who delivered the project: this external perspective detects a significant proportion of additional points that a works contact who validated the acceptance tends to underestimate.
